Job Description
Are you a charismatic people person with a passion for hospitality? The Grand Seattle Hotel is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences in the heart of the Emerald City.
As a Front Desk Agent, you are the first impression of our hotel. We are looking for someone who thrives in a fast-paced environment, possesses high emotional intelligence, and is committed to excellence. If you are ready to start your career with immediate availability, we want to meet you.
Responsibilities
- Guest Experience: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Reservations Management: Assist with room bookings, manage overbookings professionally, and provide accurate information about hotel amenities and local attractions.
- Guest Relations: Address guest inquiries, requests, and complaints with empathy and efficiency, escalating complex issues to management as needed.
- Front Desk Operations: Handle phone calls, manage the switchboard, and process payments accurately using our property management system (PMS).
- Security & Safety: Monitor security cameras, verify guest identities, and ensure the safety and security of the property and guests.
- Maintenance of Public Areas: Maintain the cleanliness and organization of the front desk area, lobby, and concourse to uphold premium standards.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk, reception, or guest services role within the hospitality industry.
- Communication: Excellent verbal and written communication skills in English; proficiency in a second language is a plus.
- Professionalism: Must present a neat, professional appearance and a positive, welcoming demeanor at all times.
- Technical Skills: Proficient in MS Office Suite and property management software (e.g., Opera, Madeline).
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.
- Education: High school diploma or equivalent required; Hospitality degree preferred.