Job Description
Join our dynamic team at Grand Plaza Hotel and launch your hospitality career in Phoenix! We're seeking enthusiastic Entry-Level Hotel Associates to provide exceptional guest experiences through flexible shift work. No prior experience required – we provide comprehensive training to help you thrive in a fast-paced environment. Enjoy competitive pay, career growth opportunities, and a supportive team culture. Perfect for night owls and early birds alike!
Responsibilities
- Deliver outstanding guest service during assigned shifts (evening, overnight, or early morning)
- Manage front desk operations including check-ins/check-outs and reservation inquiries
- Coordinate with housekeeping and maintenance teams for seamless guest experiences
- Handle guest complaints with professionalism and escalate when necessary
- Maintain cleanliness and organization of public areas and lobby spaces
- Process payments accurately and maintain financial transaction records
- Assist with event setup and breakdown for hotel functions
Qualifications
- High school diploma or equivalent required
- Must be available to work evenings, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods during shifts
- Basic computer proficiency (Microsoft Office suite)
- Customer service mindset with problem-solving abilities
- Ability to multitask in a high-pressure environment
- Valid Arizona driver's license preferred