Job Description
Join Sacramento's premier luxury hotel as our Guest Services Manager! We're seeking a dynamic hospitality leader to oversee all front desk operations and create unforgettable guest experiences at our downtown landmark property. With competitive compensation, comprehensive benefits, and growth opportunities, this role is perfect for passionate professionals ready to elevate their career in the heart of California's capital.
Responsibilities
- Lead and mentor a team of 8-10 front desk agents and concierge staff
- Implement exceptional service standards exceeding guest expectations
- Manage check-in/check-out processes and room inventory systems
- Resolve guest concerns with empathy and efficiency
- Collaborate with housekeeping, valet, and F&B departments
- Analyze guest feedback and implement service improvements
- Train staff on hotel systems, safety protocols, and brand standards
Qualifications
- 5+ years in luxury hotel operations with 2+ years leadership experience
- Proven expertise in Opera or similar PMS systems
- Exceptional conflict resolution and communication skills
- Strong knowledge of Sacramento tourism and attractions
- Bachelor's degree in Hospitality Management preferred
- Ability to work flexible shifts including nights/weekends
- Certification in Hotel Revenue Management a plus