Job Description
Join our dynamic team at Grand Hospitality Group and launch your career in the thriving hospitality industry! We're seeking enthusiastic Entry-Level Hotel Associates to deliver exceptional guest experiences across flexible day, evening, and weekend shifts. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, employee discounts, and a supportive work environment where your contributions are valued.
Responsibilities
- Provide exceptional guest service at the front desk, including check-in/check-out processes and concierge assistance
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping and maintenance teams
- Manage reservations, process payments, and maintain accurate guest records
- Conduct room inspections and ensure common areas meet cleanliness standards
- Operate hotel systems (PMS, POS) and maintain security protocols
- Collaborate with cross-departmental teams during peak hours and special events
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and comfort with multitasking
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening
- Previous hospitality experience preferred but not required