Job Description
Join our award-winning luxury hotel in the heart of Columbus, Ohio! We're seeking passionate hospitality professionals to elevate our guest experience. As a premier destination for business and leisure travelers, we offer competitive benefits, career growth opportunities, and a vibrant work culture. If you're dedicated to exceptional service and thrive in a dynamic environment, we want to meet you!
Responsibilities
- Deliver personalized guest experiences through attentive front desk operations
- Manage reservations, check-ins/check-outs efficiently
- Coordinate housekeeping and maintenance requests
- Handle billing inquiries and resolve guest concerns
- Collaborate with dining, event, and security teams
- Maintain strict safety and cleanliness standards
- Participate in monthly staff training and development
Qualifications
- Minimum 2 years hotel/hospitality experience
- Strong communication and problem-solving skills
- Flexibility to work evenings, weekends, and holidays
- Valid Ohio driver's license (for hotel errands)
- Basic computer proficiency (PMS systems)
- Ability to lift 25 lbs and stand for extended periods
- Ohio hospitality certification preferred
- Spanish language skills a plus