Job Description
Join our award-winning team at the Grand Fort Worth Hotel and kickstart your hospitality career! We're seeking energetic individuals to deliver exceptional guest experiences through our front desk operations. This entry-level position offers paid training, flexible shift schedules, and growth opportunities within our luxury hotel chain. Perfect for students and career changers seeking dynamic work in Fort Worth's thriving tourism district.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations via phone and digital platforms
- Resolve guest inquiries and service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (Opera/PMS)
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency and POS system experience
- Exceptional customer service mindset
- Ability to stand for extended periods
- Flexible availability including nights/weekends
- Strong communication and problem-solving skills
- Texas Food Handler certification (provided if needed)