Job Description
Join our award-winning hospitality team at Grand Hotel Cleveland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. Enjoy weekly pay, competitive benefits, and a vibrant work environment. Perfect for career-driven individuals passionate about service excellence.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and room assignments using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid Ohio driver's license preferred
- High school diploma or equivalent required