Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Los Angeles! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operational excellence. This full-time role requires flexibility to cover day, evening, overnight, and weekend shifts in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of LA's premier hotels. Apply today to become the face of our luxury experience!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation inquiries, modifications, and walk-in guests with professionalism
- Resolve guest concerns promptly and coordinate with housekeeping/security teams
- Process payments, manage cash drawers, and generate daily reports
- Maintain accurate guest records and confidential information
- Assist with valet services, luggage handling, and concierge requests
- Collaborate with management to optimize front desk operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar hotel management software
- Flexible availability for rotating shifts (days, evenings, nights, weekends)
- Exceptional communication and conflict resolution skills
- Basic math accuracy for financial transactions
- Valid CA driver's license (for valet duties)
- Ability to stand for extended periods and lift 25 lbs