Job Description
Join the premier hospitality team in Albuquerque! We are seeking enthusiastic individuals for our Entry-Level Hotel Front Desk Agent position. No prior experience is required—we provide comprehensive paid training to set you up for success. If you have a passion for customer service and want to start a rewarding career in the hotel industry, we want to hear from you!
As a front desk agent, you will be the face of our hotel, ensuring guests have a seamless and memorable stay. We offer a supportive work environment, opportunities for advancement, and excellent benefits.
Responsibilities
- Greet guests with a warm and welcoming attitude upon arrival.
- Manage check-in and check-out processes efficiently using our property management system.
- Answer phone calls and address guest inquiries with professionalism.
- Handle reservations, cancellations, and room assignments.
- Provide local recommendations for dining, attractions, and events in Albuquerque.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Resolve minor guest concerns and escalate issues when necessary.
- Maintain a clean and organized front desk area.
Qualifications
- High school diploma or equivalent.
- No prior hotel experience required; paid training provided.
- Exceptional communication and interpersonal skills.
- Strong willingness to learn and adapt in a fast-paced environment.
- Basic computer proficiency and ability to learn new software quickly.
- Flexible availability, including weekends and holidays.
- Professional appearance and positive demeanor.
- Must be authorized to work in the United States.