Job Description
Join our dynamic hospitality team at Grand Plaza Hotel! We're seeking motivated Entry-Level Front Desk Agents to deliver exceptional guest experiences during evening and overnight shifts. This is your gateway to a rewarding career in luxury hospitality with flexible scheduling and growth opportunities.
As a cornerstone of our guest services team, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We provide comprehensive training and a supportive environment where your dedication is rewarded.
Responsibilities
- Efficiently manage guest check-in/check-out procedures during assigned shifts
- Handle reservation inquiries and modify bookings using hotel management systems
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn hotel software
- Professional demeanor and positive attitude under pressure
- Must be authorized to work in the United States