Job Description
Join the vibrant team at Grand Hotel San Jose, where exceptional service meets Ohio hospitality! We're seeking passionate individuals to create memorable guest experiences as a Guest Services Associate. No prior experience required – we provide comprehensive training to help you thrive in a fast-paced luxury environment. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our award-winning hotel chain.
Responsibilities
- Deliver warm, efficient front desk services including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments using hotel management software
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Uphold brand standards for cleanliness, safety, and operational excellence
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 pounds
- Flexible availability including weekends, holidays, and overnight shifts
- Positive attitude and passion for helping others
- Valid driver's license preferred for valet duties