Job Description
Join our dynamic team at Grand City Hotels as an Entry-Level Guest Services Associate! We're seeking energetic individuals to provide exceptional guest experiences during flexible shift rotations. Perfect for career starters in the hospitality industry, this role offers hands-on training, competitive pay, and growth opportunities within our award-winning hotel chain. Work in a fast-paced environment where your smile and dedication make a difference every day.
What We Offer:
- Comprehensive paid training program
- Health benefits after 90 days
- Employee discounts on hotel stays
- Flexible scheduling options
- Career advancement pathways
Responsibilities
- Greet and assist guests with check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate point-of-sale systems and office equipment
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (Microsoft Suite)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service experience preferred but not required
- Attention to detail and organizational abilities
- Must pass background check and drug screening
- Valid NC driver's license (if required for errands)