Job Description
Join our dynamic team as an Entry-Level Front Desk Agent in the heart of New York City! We're seeking passionate individuals to deliver exceptional guest experiences while building a rewarding career in hospitality. This role offers flexible shift schedules, comprehensive training, and opportunities for advancement. Enjoy competitive pay, employee discounts, and a vibrant work environment in one of the world's most exciting cities. Apply today to start your journey with us!
Responsibilities
- Provide warm, professional greeting and check-in/check-out services to all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints and resolve issues promptly with a solutions-oriented approach
- Maintain accurate records of guest interactions and transactions
- Utilize property management software efficiently (e.g., Opera, Marriott)
- Uphold strict confidentiality of guest information and company data
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 0-2 years of customer service or front desk experience
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications and reservation systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays (shift work)
- Valid New York State ID or driver's license