Job Description
Are you ready to launch your career in the vibrant hospitality industry? Grand Horizon Hospitality is currently seeking motivated and friendly Entry Level Hotel Representatives in El Paso, Texas. We are a growing brand dedicated to providing exceptional guest experiences, and we are looking for individuals who are eager to learn and grow with us.
Our team culture is built on respect, collaboration, and a passion for service. We provide comprehensive paid training for all new hires, so no prior experience is necessary—just bring your energy!
What We Offer:
- Competitive Compensation: Starting at $16.50/hour.
- Full Benefits Package: Medical, Dental, and Vision insurance for full-time employees.
- Employee Discounts: Stay at our hotels for free or at a heavily discounted rate.
- Advancement Opportunities: Clear pathways for career growth within the company.
Don't miss this opportunity to join a top-rated hotel team in the heart of El Paso!
Responsibilities
- Guest Relations: Provide a warm welcome to guests upon arrival and ensure a smooth check-in and check-out process.
- Information Desk: Answer incoming calls, respond to guest inquiries, and provide directions or local recommendations.
- Front Desk Operations: Process payments, issue room keys, and manage reservations accurately.
- Issue Resolution: Handle guest complaints and requests promptly to ensure 100% guest satisfaction.
- Visual Maintenance: Maintain the cleanliness and organization of the front desk area and lobby.
- Team Coordination: Communicate effectively with housekeeping and maintenance staff to address guest needs.
- Administrative Tasks: Perform basic data entry, filing, and other clerical duties as needed.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: No prior experience required; we train eager candidates.
- Communication: Strong verbal communication skills with a professional demeanor.
- Computer Skills: Basic computer literacy and ability to learn new software quickly.
- Attitude: A positive, customer-first attitude and a willingness to go the extra mile.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Appearance: Professional appearance and grooming standards are required.