Job Description
Join our award-winning hospitality team at Grand Hotel Cleveland! We're seeking energetic Guest Services Agents to deliver exceptional experiences for our downtown guests. No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Cleveland's premier destinations.
Responsibilities
- Warmly greet and assist guests with check-in/check-out processes
- Manage reservations and handle guest inquiries with professionalism
- Operate hotel management systems (PMS) and POS equipment
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and maintain guest satisfaction
- Ensure lobby and common areas remain pristine
- Process payments and manage cash handling procedures
Qualifications
- No prior experience required – training provided!
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and customer-focused mindset
- High school diploma or equivalent required