Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing all front desk operations. You'll be the first point of contact for our international clientele, embodying our brand's commitment to elegance and service excellence. This role offers growth opportunities within our global hospitality chain and includes competitive benefits, hotel discounts, and comprehensive training.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance departments for guestroom readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate logs and documentation for all guest interactions
- Collaborate with concierge team to provide local recommendations
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Pennsylvania Food Handler certification (or willingness to obtain)
- Fluency in English; additional languages a strong plus
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs