Job Description
Are you looking to launch a rewarding career in the hospitality industry? The Detroit Hospitality Group is currently seeking energetic and dedicated individuals to join our team in Detroit, Michigan. We offer a supportive environment with opportunities for growth, making this the perfect role for recent graduates, students, or anyone seeking flexible shift work.
Our hotels are known for their exceptional service and vibrant atmosphere. We provide comprehensive training and a culture that values every team member. If you have a passion for helping others and want to be part of a leading Detroit establishment, we want to hear from you.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Maintain a clean, organized, and welcoming lobby and common areas.
- Handle incoming calls and emails professionally, directing inquiries to the appropriate departments.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Support housekeeping and maintenance staff to ensure all facilities meet high standards.
- Resolve guest complaints and issues promptly to ensure a positive experience.
- Adhere to all safety protocols and company policies at all times.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong customer service skills with a friendly and approachable demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer proficiency and familiarity with property management systems is a plus.
- Excellent communication skills, both verbal and written.
- Reliability, punctuality, and a strong work ethic.
- No prior hospitality experience is required; we provide on-the-job training.