Job Description
Welcome to The Georgian Grand Hotel, where sophistication meets southern hospitality. We are currently seeking a highly motivated and personable Front Desk Agent to join our elite hospitality team. As the first point of contact for our guests, you will play a pivotal role in creating memorable experiences that keep our guests returning for more.
Located in the heart of downtown Atlanta, our hotel offers a dynamic work environment where your dedication is rewarded with a competitive salary and comprehensive benefits package. If you have a passion for service and a flair for problem-solving, we want to meet you.
Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using hotel management software.
- Answer incoming calls and respond to guest inquiries via email or in-person promptly.
- Manage reservations and update room availability in real-time.
- Handle guest complaints or special requests with grace and efficiency.
- Maintain a clean and organized front desk area and lobby.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in a front desk or customer service role.
- Strong verbal communication and interpersonal skills.
- Proficiency with Property Management Systems (PMS) is a plus.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.