Job Description
We are seeking enthusiastic and service-oriented individuals to join our award-winning team at The Omni Indianapolis at Keystone. This is an exciting opportunity for those looking to start a career in the hospitality industry. You will be the face of our hotel, responsible for creating memorable experiences for our guests from the moment they arrive until they depart.
As an entry-level team member, you will work closely with experienced professionals in a fast-paced, high-energy environment. We offer comprehensive training, mentorship programs, and clear pathways for advancement within our luxury hotel group.
Responsibilities
- Guest Services: Greet and welcome guests warmly, assisting with check-in and check-out processes efficiently.
- Information Desk: Provide accurate information about local attractions, dining options, and hotel amenities to ensure a pleasant stay.
- Reservations: Handle incoming phone calls and online inquiries to manage room bookings and special requests.
- Problem Resolution: Address guest complaints or issues promptly and professionally to maintain high satisfaction levels.
- Housekeeping Coordination: Communicate with housekeeping staff to ensure guest rooms are ready on time.
- General Support: Assist with administrative tasks, mail services, and maintaining a tidy reception area.
Qualifications
- Education: High school diploma or GED required; some college coursework in hospitality or business is a plus.
- Experience: Previous customer service or hospitality experience is preferred but not required for exceptional candidates.
- Skills: Strong verbal communication skills and a friendly, approachable demeanor.
- Technical: Basic computer proficiency and familiarity with property management systems.
- Availability: Must be willing to work flexible hours, including evenings, weekends, and holidays.
- Physical: Ability to stand for long periods and lift moderate amounts of weight.