Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while working flexible part-time hours. This role combines exceptional hospitality with the vibrant energy of the city, perfect for students or professionals seeking work-life balance.
As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism and warmth. Enjoy competitive pay, complimentary meals, and discounts on our premium services—all while building a dynamic career in one of America's most exciting destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Provide local recommendations to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Basic math skills for financial transactions
- Professional appearance and positive demeanor
- Authorization to work in the United States