Job Description
Join the heart of hospitality at Grand Plaza Hotel Boston! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll create memorable moments through warm interactions and seamless service. Enjoy competitive pay, comprehensive training, and career growth opportunities in one of America's most vibrant cities.
Our ideal candidate thrives in fast-paced environments and values attention to detail. No prior experience required—just a welcoming attitude and eagerness to learn. Work alongside industry professionals while developing transferable skills in communication, problem-solving, and guest relations.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage room reservations and modify bookings in real-time
- Address guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Handle emergency situations calmly and professionally
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency with willingness to learn PMS systems
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in high-pressure scenarios
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including nights/weekends
- Positive attitude and customer service mindset
- Must be authorized to work in the United States