Job Description
Join the Grand Plaza Hotel team as a Guest Service Representative and kickstart your hospitality career in the heart of Kansas City! We're seeking passionate individuals to deliver exceptional guest experiences with no prior experience required. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic hotel environment. Be the first smile our guests see and make lasting memories!
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations and room assignments using property management systems
- Respond promptly to guest inquiries and resolve concerns with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Assist with luggage handling and valet services
- Uphold brand standards through attentive guest interactions
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer proficiency and willingness to learn systems
- Ability to work flexible shifts including nights/weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening