Job Description
Welcome to a career where you can shine. Join the Indy Luxury Hospitality Group, a premier establishment in the heart of downtown Indianapolis. We are currently seeking enthusiastic and reliable individuals to join our team as Front Desk Associates and Guest Service Representatives. Whether you are starting your first job or looking for a fresh start in the hospitality industry, we provide comprehensive on-the-job training and a supportive environment.
Our team is the heartbeat of our hotel, ensuring every guest feels valued from the moment they arrive. You will have the opportunity to work in a dynamic environment, meet new people daily, and build a rewarding career in one of Indiana's fastest-growing industries.
Why Apply?
- No Experience Necessary: We train you from scratch. We look for attitude and work ethic over prior history.
- Competitive Pay: Start at $15.00/hr with opportunities for rapid advancement.
- Flexible Scheduling: Perfect for students or those seeking work-life balance.
- Employee Discounts: Enjoy exclusive rates at our hotel and partner venues.
Take the first step towards a stable and exciting career in hospitality today.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, assisting with check-in and check-out processes efficiently.
- Front Desk Operations: Manage multi-line phone systems, answer inquiries, and provide accurate information about local Indianapolis attractions, dining, and services.
- Reservation Management: Assist in updating room availability and processing reservations using our Property Management System (PMS).
- Maintain Standards: Uphold the highest standards of cleanliness and organization in the lobby, public areas, and front desk workspace.
- Problem Solving: Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary.
- Administrative Support: Perform light data entry, filing, and cash handling duties as required.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and management teams to ensure seamless guest experiences.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous hospitality or customer service experience is preferred but not required.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Computer Literacy: Basic computer skills and comfort learning new software systems.
- Physical Requirements: Ability to stand for extended periods, lift light objects (up to 20 lbs), and move around the property freely.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Legal: Must be authorized to work in the United States.