Job Description
The Raleigh Grand Hotel & Spa is seeking a dynamic and experienced Hotel General Manager to lead our exceptional team in the heart of Raleigh, NC.
We are a premier hospitality destination dedicated to providing world-class service and unforgettable guest experiences. If you are a strategic leader with a passion for the hospitality industry, we want you to help us elevate our standards and drive our continued success.
As the General Manager, you will be responsible for the overall operations, financial performance, and guest satisfaction of the property. This is a full-time opportunity for a driven professional looking to make a significant impact in a thriving market.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance to ensure seamless guest experiences.
- Financial Management: Manage budgets, financial reporting, and revenue strategies to maximize profitability and cost control.
- Team Development: Recruit, train, motivate, and retain a high-performing staff, fostering a culture of excellence and collaboration.
- Guest Relations: Build strong relationships with guests, handle VIP inquiries, and ensure 100% guest satisfaction scores.
- Regulatory Compliance: Ensure the hotel adheres to all health, safety, and local government regulations.
- Marketing & Sales: Collaborate with the sales team to drive occupancy rates and implement local and regional marketing strategies.
- Problem Solving: Address and resolve guest complaints and operational issues efficiently and professionally.
Qualifications
- Experience: Minimum of 5 years in hospitality management, with a proven track record in a leadership role.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Skills: Proficiency in PMS (Property Management Systems) and strong financial acumen.
- Communication: Excellent verbal and written communication skills with the ability to lead and inspire diverse teams.
- Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays as required.
- Industry Knowledge: Deep understanding of the hospitality industry trends and best practices.