Job Description
Join our dynamic team at Grand Hospitality Group as an Entry-Level Hotel Shift Staff member! We're seeking energetic individuals to deliver exceptional guest experiences in our Raleigh, NC location. This full-time position offers competitive pay, flexible shift scheduling, and career growth opportunities in the thriving hospitality industry. Perfect for career starters, you'll gain hands-on experience in front desk operations, guest services, and hotel operations while working in a supportive environment. Why Join Us? Comprehensive training, employee discounts, advancement pathways, and a vibrant team culture focused on excellence.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage room reservations and handle payment processing accurately
- Assist with valet services, luggage handling, and guest transportation
- Collaborate with housekeeping and maintenance teams for seamless operations
- Respond to guest requests and resolve issues promptly
- Maintain cleanliness and organization of lobby and common areas
- Follow all safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent (GED)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset
- Must be able to stand for extended periods