Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Albuquerque. We're seeking passionate individuals to deliver exceptional guest experiences with our industry-leading weekly pay schedule. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in New Mexico's vibrant tourism sector.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-ins, reservations, and concierge services. This role offers immediate start and bi-weekly paychecks to support your financial stability.
Responsibilities
- Handle guest check-in/check-out procedures with precision and efficiency
- Manage reservation systems and optimize room allocations
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems (Opera, etc.) for inventory management
- Execute upselling strategies for room upgrades and amenities
- Maintain strict confidentiality of guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New Mexico driver's license (if required for errands)
- Basic knowledge of Albuquerque attractions and services
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required