Job Description
Join Our Award-Winning Team at the Louisville Grand Hotel & Suites!
We are currently seeking enthusiastic, energetic, and reliable individuals to join our front desk team. We value great attitudes over experience, making this the perfect opportunity for anyone looking to start a career in the hospitality industry.
As a Hotel Front Desk Associate, you will be the face of our hotel, ensuring every guest has a memorable stay. We offer comprehensive training, competitive pay, and a supportive work environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently using our property management system.
- Handle incoming phone calls and emails professionally.
- Manage cash transactions and process payments accurately.
- Address guest inquiries and resolve complaints promptly to ensure high satisfaction.
- Assist with room assignments and special requests.
- Maintain the cleanliness and organization of the front desk area.
Qualifications
- Must be at least 18 years of age.
- No prior hospitality experience required; we provide on-the-job training.
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy (typing and navigating windows/macOS).
- Strong problem-solving skills and a positive attitude.
- Ability to stand and walk for extended periods.