Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Handle guest check-ins/checkouts efficiently using Opera property management system
- Manage reservations and room assignments while maximizing occupancy
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed logs of guest interactions and incidents
Qualifications
- 2+ years front desk or hospitality experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State hospitality certification preferred
- Strong attention to detail and organizational abilities
- Fluency in English; Spanish proficiency a plus
- Basic knowledge of NYC tourism attractions and services