Job Description
Join our award-winning team at the Grand Milwaukee Hotel and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in a vibrant downtown setting. With comprehensive training programs and growth opportunities, this is your chance to thrive in Milwaukee's premier hospitality destination. No experience required – we provide all necessary certifications and hands-on training.
Enjoy competitive benefits including health insurance, employee discounts, and complimentary meals. Our supportive environment values teamwork and recognizes outstanding performance with advancement opportunities into supervisory roles.
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and guest inquiries
- Maintain pristine guest rooms and common areas following brand standards
- Process reservations using PMS systems and manage room inventory
- Coordinate with housekeeping, maintenance, and food service departments
- Address guest concerns promptly and resolve issues to satisfaction
- Uphold safety protocols and emergency procedures
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and willingness to learn new systems
- Professional appearance and positive attitude
- Physical ability to stand for extended periods and lift up to 25 lbs
- Valid Wisconsin driver's license preferred
- Previous customer service experience a plus but not required