Job Description
Launch your hospitality career with Grand Oaks Hotel Group in Atlanta! We're seeking passionate Entry-Level Hospitality Associates to deliver exceptional guest experiences at our premium downtown property. No prior experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Join our award-winning team and grow your career in Georgia's thriving hospitality industry.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge assistance, and room coordination
- Manage reservations, process payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and food service departments
- Resolve guest inquiries and issues with professionalism and efficiency
- Uphold brand standards for cleanliness, safety, and operational excellence
- Participate in daily briefings and ongoing training programs
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Positive attitude and commitment to guest satisfaction
- Ability to work in a fast-paced environment