Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at the heart of Austin's vibrant culture! We're seeking charismatic professionals to deliver exceptional guest experiences during high-energy weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Texas' most dynamic cities. Perfect for students or career-changers seeking weekend work with benefits including complimentary accommodation and dining discounts.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries with local expertise on Austin's attractions and events
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly to ensure 5-star satisfaction
- Operate PMS systems and maintain comprehensive guest data confidentiality
Qualifications
- Minimum 1 year hospitality customer service experience
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend hours
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) proficiency preferred
- Texas Food Handler certification (or willingness to obtain)