Job Description
Join our award-winning downtown Sacramento hotel and launch your hospitality career! We're seeking energetic entry-level professionals to deliver exceptional guest experiences at our AAA Four-Diamond property. Perfect for recent graduates or career changers, this role offers paid training, career advancement paths, and a dynamic team environment. Enjoy competitive benefits including health insurance, meal discounts, and employee room privileges. Our commitment to excellence has earned us 'Best Place to Work' honors three years running.
Responsibilities
- Deliver outstanding guest service at the front desk, including check-in/check-out processes
- Manage reservation systems and room assignments with precision
- Respond promptly to guest inquiries and resolve service issues
- Collaborate with housekeeping, maintenance, and F&B departments
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Previous customer service experience strongly preferred
- Basic computer literacy and POS system knowledge
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Valid California driver's license (for errands)
- Ability to stand for extended periods