Job Description
Join our award-winning luxury hotel in the heart of Fresno, CA, as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing all front desk operations. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within a renowned hospitality brand. If you thrive in dynamic environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes for hotel guests using Opera PMS system
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Upsell room upgrades, amenities, and local attractions
- Maintain cleanliness and organization of the front desk area
- Assist with group bookings and event coordination
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Fresno attractions and transportation
- Valid California driver's license preferred
- Flexible availability including weekends and holidays