Job Description
Join our award-winning team at Grand Capital Hotel and kickstart your hospitality career! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of Washington DC. No prior experience required—just a passion for service and a willingness to learn. Enjoy competitive pay, comprehensive training, and opportunities for growth within our luxury property. Apply today and become part of DC's premier hospitality destination!
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Maintain pristine room standards through detailed housekeeping protocols
- Assist with luggage coordination and guest transportation requests
- Monitor and restock public areas to ensure impeccable presentation
- Collaborate with cross-departmental teams for seamless operations
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Ability to thrive in a fast-paced, guest-focused environment
- Strong attention to detail and organizational abilities
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Basic computer literacy for reservation systems