Job Description
Join our award-winning team at Grand Hospitality Group and kickstart your career in the thriving Kansas City hospitality scene! We're seeking energetic and dedicated individuals to provide exceptional guest experiences across our luxury downtown properties. As an entry-level team member, you'll gain hands-on training in all aspects of hotel operations while working alongside industry professionals. This is your opportunity to grow within a nationally recognized brand with clear advancement paths into management roles. We offer competitive benefits, flexible scheduling, and a supportive work environment designed for career growth.
Responsibilities
- Deliver outstanding customer service to all guests through warm greetings and prompt assistance
- Manage front desk operations including check-in/out, reservations, and guest inquiries
- Coordinate with housekeeping and maintenance teams to ensure room readiness and property standards
- Process payments and maintain accurate financial records using hotel management systems
- Address guest concerns with professionalism and escalate complex issues to supervisors
- Conduct daily inspections of public areas to maintain impeccable cleanliness and safety
- Collaborate with dining and event teams during peak periods and special occasions
- Adhere to all brand standards and regulatory compliance requirements
Qualifications
- High school diploma or equivalent (hospitality coursework preferred)
- Previous customer service experience in a fast-paced environment
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to multitask efficiently while maintaining attention to detail
- Basic computer proficiency with willingness to learn property management systems
- Flexible availability including evenings, weekends, and holidays
- Valid driver's license and reliable transportation (for property transfers)
- Positive attitude and commitment to teamwork in a dynamic setting