Job Description
Welcome to Horizon Hotels & Resorts, where hospitality meets excellence. We are currently seeking dynamic and dedicated Front Desk Agents to join our growing team in Charlotte, North Carolina. If you are passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a Front Desk Agent, you are the face of our hotel. You will play a crucial role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive until the moment they depart. We offer competitive pay, comprehensive benefits, and a supportive work culture.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00
- Comprehensive health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- Opportunities for career advancement within the hospitality industry
- A fun and inclusive work environment
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls, respond to emails, and address guest inquiries regarding services, amenities, and local attractions.
- Handle guest complaints and concerns with patience, empathy, and professionalism to ensure high satisfaction scores.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Process payments accurately and balance daily financial reports.
- Assist with luggage handling, parking arrangements, and general concierge services when needed.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Strong computer literacy and proficiency with property management software (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- A professional appearance and a positive, friendly attitude.