Job Description
Join our award-winning team as a Front Desk Agent in the heart of Dallas! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown property. This shift-based role offers immediate start with competitive compensation and growth opportunities. If you thrive in fast-paced environments and possess outstanding communication skills, apply today!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve complaints using company protocols
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Operate property management systems (e.g., Opera, PMS)
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and key control procedures
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in English (bilingual Spanish preferred)
- Exceptional multitasking and problem-solving abilities
- Basic knowledge of hotel reservation systems
- Flexible availability for day/night/weekend shifts
- High school diploma or equivalent required
- Valid Texas driver's license (if applicable to property needs)