Job Description
Join our award-winning hospitality team at Grand Hotel Miami! We're seeking passionate individuals to kickstart their careers in luxury hotel operations. As an Entry-Level Hotel Staff member, you'll deliver exceptional guest experiences while developing industry expertise in a dynamic South Florida environment. Enjoy competitive benefits, career advancement opportunities, and work in Miami's premier tourist destination.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, guest inquiries, and reservation management
- Assist with housekeeping coordination and room status updates
- Handle guest complaints with professionalism and escalate to management when necessary
- Maintain cleanliness and organization of lobby, public areas, and back-of-house spaces
- Process payments accurately and maintain secure cash handling procedures
- Collaborate with valet, concierge, and dining teams for seamless guest experiences
- Adhere to all safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Previous hospitality/customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Valid Florida driver's license (for valet positions)
- Ability to stand/walk for extended periods