Job Description
Join our award-winning team at Grand Hospitality Group in the heart of San Francisco! We're seeking enthusiastic, guest-focused individuals to kickstart their hospitality careers. As an entry-level hotel staff member, you'll deliver exceptional experiences while working in a dynamic environment with growth opportunities. Enjoy competitive pay, comprehensive benefits, and training programs designed to advance your career in luxury hospitality.
Responsibilities
- Provide exceptional guest service at check-in/out, concierge, and front desk operations
- Manage reservations, room assignments, and billing inquiries with precision
- Collaborate with housekeeping, maintenance, and food service departments
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Maintain accurate records and use property management systems efficiently
- Uphold cleanliness standards and safety protocols throughout the facility
- Participate in daily team briefings and ongoing training sessions
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 0-2 years experience in customer service or hospitality preferred
- Strong communication skills and proficiency in English (bilingual a bonus)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Basic computer literacy and POS system knowledge
- Valid work authorization and ability to pass background check