Job Description
Join our award-winning team at the Jacksonville Grand Hotel, where hospitality excellence meets Southern charm! We're seeking passionate individuals to deliver memorable guest experiences in the heart of downtown Jacksonville. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture that values growth and recognition. Perfect for career-driven professionals seeking stability in the thriving Florida hospitality industry.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, room assignments, and guest inquiries
- Manage reservations, billing inquiries, and payment processing with precision
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Resolve guest complaints professionally and implement solutions promptly
- Utilize property management systems (Opera, etc.) for accurate record-keeping
- Uphold brand standards through consistent service delivery and property appearance
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required