Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. Immediate full-time positions available with competitive compensation, comprehensive benefits, and growth opportunities. Be the first impression that makes our guests' stays unforgettable!
Responsibilities
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS)
- Upsell room packages and amenities
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and problem-solving skills
- Proficient in PMS systems (Opera/Micros)
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license
- Basic first aid/CPR certification
- Fluency in English and Spanish highly valued
- Positive attitude under pressure