Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're urgently seeking enthusiastic, customer-focused individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Houston's vibrant hospitality scene.
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage reservations accurately
- Maintain a clean, organized front desk and lobby area
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy (training provided)
- Positive attitude and passion for customer service