Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Chicago! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences in the heart of the Windy City. No experience necessary – we provide comprehensive training for motivated individuals ready to start their hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury property. Work in a dynamic environment where your dedication is rewarded with growth and recognition.
Responsibilities
- Deliver outstanding customer service to hotel guests across all departments
- Manage check-in/check-out procedures efficiently using hotel systems
- Respond promptly to guest inquiries and resolve service issues
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain cleanliness and organization of public areas and workspaces
- Process payments and handle financial transactions accurately
- Adhere to all safety protocols and brand standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and willingness to learn systems
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs
- Valid work authorization in the United States