Job Description
Join the vibrant hospitality scene at Grand Bay Hotel & Resort! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of Oakland. As the first point of contact, you'll create memorable moments while mastering our premium service standards. No prior experience needed – we provide comprehensive training to launch your hospitality career.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Process payments and handle billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records in our property management system
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer systems
- Flexible availability including nights/weekends
- Positive attitude and team player mentality
- Willingness to learn new systems quickly