Job Description
Join Nashville's premier hospitality team! Grand Hospitality Group is seeking energetic Entry-Level Hotel Staff to deliver exceptional guest experiences at our downtown Nashville location. Perfect for career starters, this role offers hands-on training in hotel operations while immersing you in Music City's vibrant tourism scene. We provide competitive compensation, comprehensive benefits, and clear pathways for advancement.
As a Front Desk Agent, you'll be the face of our luxury property, ensuring seamless check-ins, resolving guest inquiries, and maintaining our 5-star reputation. Our team thrives on collaboration and attention to detail, offering a supportive environment where your hospitality skills can flourish. If you're passionate about service excellence and eager to grow in the hospitality industry, we want to meet you!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, room assignments, and payment processing
- Resolve guest concerns promptly and escalate complex issues appropriately
- Coordinate with housekeeping, maintenance, and valet services
- Maintain accurate records using hotel management software
- Promote hotel amenities and local attractions to enhance guest experiences
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Basic proficiency with reservation systems and Microsoft Office
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and strong problem-solving abilities
- Valid Tennessee driver's license (if driving required)