Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in Columbus, Ohio! We're seeking a dynamic, customer-focused professional to create memorable experiences for our guests. This part-time position offers flexible scheduling and a supportive work environment. If you're passionate about exceptional service and thrive in fast-paced settings, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance departments
- Perform daily audits and report discrepancies to management
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license (if required for shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Columbus area attractions