Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking passionate Weekend Hotel Shift Supervisors to deliver exceptional guest experiences during peak weekend operations. This role offers competitive pay, flexible scheduling, and opportunities for career growth in Raleigh's vibrant hospitality scene. If you thrive in fast-paced environments and excel at team leadership, apply now!
Responsibilities
- Oversee weekend hotel operations including check-in/check-out processes and guest service coordination
- Manage and mentor 8-12 staff members during peak weekend shifts
- Resolve guest inquiries and complaints with professionalism and efficiency
- Monitor room status, housekeeping operations, and maintenance requests
- Implement safety protocols and ensure compliance with brand standards
- Train staff on new procedures and service excellence initiatives
- Prepare shift reports and communicate operational issues to management
Qualifications
- 2+ years hotel or hospitality supervisory experience
- Strong leadership and team management skills
- Exceptional customer service and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Proficiency in hotel management systems (Opera, etc.)
- Basic knowledge of revenue management principles
- Valid North Carolina food handler certification preferred
- Ability to stand/walk 8+ hours and lift 25 lbs