Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking passionate entry-level professionals to deliver exceptional guest experiences at our iconic NYC location. As a key member of our front desk team, you'll be the first point of contact for discerning travelers worldwide. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of the world's most dynamic cities. Join us to create memorable stays and build your future in premium hospitality.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Maintain immaculate front desk appearance and organization
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency (MS Office, PMS systems)
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy
- Team-oriented approach to guest satisfaction