Job Description
Launch your hospitality career with Baltimore's premier hotel group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our downtown Baltimore location. No prior experience needed – we provide comprehensive training for motivated individuals ready to grow in the hospitality industry. Join our team and become the welcoming face of Baltimore!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- No hospitality experience necessary – training provided