Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in the heart of Miami's vibrant hospitality scene! We're seeking energetic, customer-focused individuals to fill essential entry-level positions across our luxury property. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic work environment. Perfect for career changers and recent graduates looking to gain valuable experience in the hospitality industry.
Responsibilities
- Provide exceptional guest service at check-in, check-out, and throughout their stay
- Manage reservations and room assignments with precision
- Respond promptly to guest inquiries and resolve issues with professionalism
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Assist with event setup and special guest requests
- Adhere to all safety and sanitation protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and point-of-sale system knowledge
- Physical stamina to stand for extended periods
- Positive attitude and problem-solving abilities
- Valid work authorization in the United States